Process Archives -

Governance – Not Such a Scary Word

Nov 5, 2020Hilary HumphreyBusiness, Customer, Governance, ProcessAccountability, Governance, Performance, Process, Small Business

Governance – a word that often fills business owners with fear. It is most often used in conjunction with large national or international companies. It also sounds a bit scary with images of red tape and large reports. So as a sole trader or small company you may think it doesn’t apply to you. In…

Who do Your Processes Benefit?

We live in an age where processes need to be quick and efficient. Our expectations have moved away from waiting five days for a reply to often expecting same day service. To meet this demand we have automated many services – banking, buying insurance, booking event tickets are just some examples. In the main…