Month end is always a good point to take some time out to review your business. And because we are at the end of a quarter, it may be a good time to review your business in a bit more depth.

Almost every household I know has one of those drawers where random things get put when you are in a hurry. At the time it feels like the right place to put things (that quick clear up before friends and family arrive?!). But afterwards how often do you remember where you put the item you are looking for? The random drawer doesn’t seem logical and may often be overlooked.

We live in an age where processes need to be quick and efficient. Our expectations have moved away from waiting five days for a reply to often expecting same day service. To meet this demand we have automated many services – banking, buying insurance, booking event tickets are just some examples.  In the main we have all embraced this new ease and efficiency. We all have the days when you just want to buy something and don’t want to set up an account. And we have all come across systems that just don’t work for us – voice recognition phone systems, or the password rest that just sends you round in circles.